The AI that runs your restaurant
Artificial intelligence is not a future technology for restaurants — it is already here, and the restaurants that adopt it first gain a compounding advantage. Ordresto integrates AI into four core areas of your operation: social media ordering, Google review management, business analytics and phone handling. Each module works independently, but together they create a restaurant that responds faster, understands its customers better and operates with less manual overhead.
AI chatbot — orders from Instagram, WhatsApp and Messenger
The first and most immediately impactful AI module is the conversational ordering engine. Customers send a message on Instagram, WhatsApp or Messenger and the AI guides them through your menu, handles customisations and options, collects their address, sends a Stripe payment link and creates the order — all within the chat. No app download, no website visit, no phone call.
The chatbot supports 11 languages with automatic detection. It reads your live menu in real time, so sold-out items and price changes are reflected instantly. During peak hours, the bot handles dozens of simultaneous conversations without slowing down — something a human team simply cannot match.
AI Google review replies — reputation on autopilot
Google reviews directly influence whether new customers choose your restaurant. A single unanswered negative review can push potential diners to a competitor. Ordresto's AI review module connects to your Google Business Profile, monitors new reviews in real time and generates context-aware replies using your restaurant's actual data: menu, services, opening hours, delivery zones and current promotions.
The AI adapts its tone to the review sentiment. A five-star review gets a warm thank-you that mentions the specific dish praised. A two-star complaint gets an empathetic, professional response that acknowledges the issue and offers resolution. You can choose to auto-publish replies or review them manually before they go live.
AI-powered analytics — patterns humans miss
Raw data is useless without interpretation. Ordresto's analytics layer surfaces patterns that would take a human analyst hours to find: which menu items are frequently ordered together (cross-sell opportunities), which time slots are underperforming relative to historical averages (promotion targets), and which customer segments have the highest churn risk (retention campaigns).
The analytics dashboard presents these insights as actionable recommendations, not abstract charts. Instead of showing you a graph and expecting you to draw conclusions, it tells you: 'Your Wednesday dinner revenue dropped 22% over the last four weeks. Consider a midweek promotion targeting returning customers.'
AI voice agent — your phone never goes unanswered
The newest addition to Ordresto's AI stack is the voice agent. When a customer calls your restaurant, the AI answers, handles reservation requests, takes basic order information and answers common questions about your hours, location and menu. If the caller needs to speak to a human, the AI transfers the call seamlessly.
This solves a problem that costs restaurants real money: missed calls during rush hours. Industry data suggests that restaurants miss 30–60% of incoming calls during peak service. Each missed call is a potential lost reservation or order. The voice agent ensures that every call is answered within two rings, every time.
Key features
Chatbot ordering on 3 channels
Instagram DMs, WhatsApp and Messenger become automated ordering channels. AI handles menu browsing, customisation, payment and confirmation.
Google review auto-replies
AI-generated replies based on your restaurant's real data. Auto-publish or manual approval. Supports all review sentiment levels.
Smart analytics insights
Cross-sell patterns, underperforming time slots and churn risk detection. Actionable recommendations, not just charts.
AI voice agent for calls
Answers phone calls, handles reservations, takes orders and transfers to staff when needed. Never miss a call during rush hour.
11-language support
Every AI module — chatbot, reviews, voice — operates in 11 languages with automatic detection. No configuration needed.
Human handover at any point
If the AI encounters a request it cannot handle, it flags the conversation for your team. The customer never notices the transition.
Frequently asked questions
Do I need to set up each AI module separately?
No. The chatbot activates when you connect your Meta accounts. Google review replies activate when you connect your Google Business Profile. Analytics are automatic from your first order. The voice agent requires a simple phone number configuration.
Can I turn off specific AI features?
Yes. Each module is independent. You can use the chatbot without the review replies, or the analytics without the voice agent. Everything is toggleable from your dashboard settings.
Does the AI learn from my restaurant's data?
The review reply AI uses your restaurant's public data (menu, hours, services, promotions) to generate contextually relevant responses. It does not train on your data or share it with other restaurants.
Is the AI available on the free plan?
The chatbot is available on all plans including the free Starter. Advanced features like Google review auto-replies and the voice agent are available on Boost and Apex plans.
What happens if the AI makes a mistake?
For reviews, you can enable manual approval mode so you see every reply before it is published. For the chatbot, any ambiguous order is flagged for human confirmation. For the voice agent, complex requests are transferred to a staff member.
Let AI handle the repetitive work
Focus on cooking and hospitality while AI manages orders, reviews, analytics and calls.
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