Delivery management software built into your restaurant dashboard
Running a delivery operation — even with just two or three drivers — involves real operational complexity: who takes which order, where is the delivery right now, what happens when a driver goes offline mid-shift? Ordresto solves all of this inside your restaurant dashboard with a fully integrated delivery management module, so you never need to juggle separate apps or spreadsheets.
Driver management at the heart of the system
The Ordresto driver module lets you register your drivers (employed or self-employed), track their availability in real time, and assign orders efficiently. The assignment algorithm factors in the distance between driver and restaurant, GPS location freshness, and the driver's historical acceptance rate to surface the best match. Managers can override suggestions and assign manually at any time.
Every driver has a dedicated mobile app (iOS and Android) that receives assignments via push notification, shows GPS navigation to the delivery address, and lets them confirm pickup and delivery. All delivery records are automatically logged for payroll and performance review.
For restaurants using self-employed couriers, Ordresto manages delivery payments through a wallet system and generates the weekly payout reports needed for accounting and HMRC compliance.
Delivery zones and pricing strategy
Delivery zone configuration directly determines your profitability. Delivering too far increases cost and degrades food quality. Restricting zones too much limits your customer base. Ordresto gives you two configuration modes: radius-based (quick and simple) or custom polygon (precise, suited for complex urban layouts with roads, rivers, or borough boundaries).
Pricing can vary by zone: free delivery within 2 miles, £2 between 2 and 5 miles, £4 beyond. These parameters are editable from the dashboard at any time, no technical skills required. You can also set different minimum order values per zone to ensure distant deliveries remain profitable.
The customer experience during delivery
Delivery satisfaction is largely determined by what happens in the 30–45 minutes after an order is placed. Uncertainty and lack of information are the main drivers of customer service contacts and negative reviews. Ordresto automatically sends an SMS or push notification when the order is collected, with a live GPS tracking link so customers can see exactly where their driver is.
This transparency significantly reduces inbound support contacts, improves review scores, and increases repeat order rates. Restaurants using Ordresto's live tracking report an average 40% reduction in delivery-related customer queries.
Key features
iOS & Android driver app
Drivers receive assignments in real time, navigate to addresses, and confirm deliveries — all from their phone.
Real-time GPS tracking
Live map view for managers, tracking link for customers. Driver position updated every 10 seconds.
Configurable delivery zones
Define zones by radius or custom polygon, with separate pricing and minimum order values per zone.
Manual and automatic assignment
Assign orders manually or let the algorithm select the best available driver based on proximity and performance.
Driver history and analytics
Average delivery time, acceptance rate, completed runs, and earnings per driver across any date range.
Frequently asked questions
Do my drivers need to download an app?
Yes. The Ordresto Driver app is available free on iOS and Android. You create driver accounts from your dashboard and they log in with their credentials.
Can I use self-employed (gig) drivers?
Yes. Ordresto manages both employed and self-employed driver profiles. A delivery payment and weekly payout report system is included for independent couriers.
Does the driver GPS drain battery quickly?
The app is optimised for battery efficiency. Background GPS updates every 10 seconds is reasonable for a full delivery shift without significant battery drain.
Can I set different delivery zones for different times of day?
Yes. You can configure zones that are only active during dinner service, on weekends, or during specific hours to match your operational capacity.
How are delivery fees calculated for customers?
Fees are calculated automatically based on the distance from the customer's address to your restaurant, applying the zone-based pricing rules you define.
Optimise your delivery operations with Ordresto
Start your free trial and manage your drivers from a single dashboard. GPS tracking, auto-assignment, and full analytics included.
Start free trial