Your customers order by message. AI handles the rest.

Three channels, one unified inbox

Most restaurants already receive order requests through Instagram DMs, WhatsApp messages and Facebook Messenger. The problem is that these messages arrive at random times, get buried under other notifications and require a staff member to manually take down the order, confirm availability and chase payment. During a Friday night rush, that process breaks down completely.

Ordresto connects all three channels to a single AI-powered conversation engine. When a customer sends a message on any of these platforms, the chatbot greets them, presents your live menu (with real-time availability, prices and options), guides them through item selection, collects their delivery address, processes payment via Stripe and creates the order in your dashboard — all within the same chat thread.

The restaurant sees every conversation in a unified inbox inside the Ordresto dashboard. If a customer asks a question the bot cannot answer — a special dietary request, for example — the conversation is flagged for human handover so your team can jump in without the customer noticing a gap.

11 languages — automatic detection, no configuration

Ordresto's chatbot supports French, English, Spanish, German, Dutch, Portuguese, Italian, Turkish, Arabic, Chinese and Japanese. Language detection is automatic: the bot responds in whatever language the customer writes. There is no setup, no language toggle and no need to maintain separate menus per language.

This is particularly valuable for restaurants in tourist areas, airports, business districts and multicultural cities. A sushi restaurant in London can serve a Japanese tourist, a Spanish student and a local Londoner from the same Instagram account without any staff involvement.

The translation layer covers every touchpoint: menu item names and descriptions, option labels, order confirmations, delivery status updates and payment receipts. Your menu is authored once in your primary language; the chatbot translates on the fly.

Live menu sync — never sell what you cannot make

The chatbot does not operate from a static copy of your menu. It reads your live Ordresto menu in real time, which means that if you mark an item as unavailable, change a price or add a lunch special at 11 a.m., the chatbot immediately reflects those changes. There is no lag, no cache and no risk of selling a dish you have run out of.

Options and modifiers are fully supported. If a customer orders a burger, the bot asks about size, sauce choice, extras and any allergen notes — exactly mirroring what they would see on your online ordering page. The structured conversation flow reduces errors compared to free-text DM ordering, where ambiguity leads to wrong items and unhappy customers.

Payment and security built into the conversation

At the end of the ordering flow, the chatbot sends a secure Stripe payment link directly in the chat. The customer taps the link, pays by card and the order is confirmed instantly. No screenshots of bank transfers, no cash on delivery disputes, no manual reconciliation.

All payment processing complies with PCI DSS via Stripe. Customer payment data never touches your servers or Ordresto's — it goes directly to Stripe's PCI-certified infrastructure. This protects both your customers and your business from data liability.

For restaurants that prefer cash on delivery, the chatbot can be configured to skip the payment step and create the order immediately with a cash flag. The flexibility is yours.

Key features

Frequently asked questions