Click and collect for your restaurant

Why click and collect is your most profitable channel

Delivery is expensive. Between driver wages (or platform commissions), fuel costs and the operational complexity of dispatching, a delivery order's true margin is often half that of a pickup order. Click and collect eliminates all of those costs while giving customers the same digital convenience: browse the menu on their phone, customise their order, pay online and walk in when it is ready.

For restaurants with limited seating or high foot traffic, click and collect also reduces congestion. Customers spend less time at the counter because their order is already prepared. During lunch rush, this can meaningfully increase your throughput without adding staff.

Even aggregator platforms charge 15–20% for pickup orders, which undermines the margin advantage. With Ordresto, pickup orders are commission-free. The only cost is your fixed monthly subscription.

Setup in under 10 minutes

Enabling click and collect on Ordresto is a four-step process. First, create your restaurant account and import your menu (photos, descriptions, options, allergens). Second, enable the 'pickup' order type in your restaurant settings and define your available pickup time slots. Third, print the QR code that Ordresto generates for your restaurant and display it on your counter, tables, packaging and window. Fourth, install the Ordresto Tablet app on any Android tablet to receive real-time order alerts with sound and automatic thermal printing.

The entire process takes most restaurants under 10 minutes. Your ordering page is live immediately — customers can scan the QR code, browse the menu, pay and place a pickup order before you finish reading this page.

QR codes — the bridge between physical and digital

QR code adoption has been accelerating since 2020 and is now standard consumer behaviour. Placing a QR code on your tables, counter, takeaway bags and receipts gives customers a frictionless path from your physical space to your digital ordering page. No app to download, no URL to type — just scan and order.

Ordresto generates a unique QR code for your restaurant that links directly to your branded ordering page. You can print it in any size and place it wherever customers might want to order: inside the restaurant for dine-in ordering, on the counter for pickup, on packaging for reordering at home, and on your social media profiles for followers who want to try your food.

Real-time kitchen alerts — no order gets missed

When a customer places a click and collect order, the Ordresto Tablet receives an instant push notification with a sound alert. The order is displayed on the kitchen screen with all details: items, options, customer name and expected pickup time. If you have a thermal printer connected, the order ticket prints automatically.

The customer receives a real-time status update when their order moves from 'preparing' to 'ready'. They can track the status on their phone and arrive at exactly the right time — no waiting around, no cold food. This level of communication reduces no-shows and improves the pickup experience significantly.

Key features

Frequently asked questions